Visit my Facebook page

I post on this blog about twice a month. I post on my facebook page several times a week with tips, appropriate quotes and ways to support your increased assertive behavior. Please visit my facebook page (and please "like" it, if you do)

Friday, April 25, 2008

Another Internet letter to clear up confusion

In October, November and December, I received those "please renew now" notices that magazines send out regularly from one of my favorite magazines, Gourmet.

Meanwhile I noticed that on Amazon there were opportunities to subscribe to a number of different magazines at $10 for the year. I took them up on their offer and subscribed to Gourmet. My address is the same and I assumed that they would tack my new Amazon subscription on to the end of my current subscription as most magazines do.

Instead I began in January to receive two copies of the magazine each month. I thought it would stop after January, but the process of receiving two magazines has continued until now. So I decided to write an assertive letter.

Dear Customer Service,

I am very frustrated. I am getting two copies of Gourmet every
month since January. If there's an overlap of subscription renewal,
I thought you simply extended the subscription rather than send
duplicate magazines - it's a waste of paper and my money.

I received numerous notices to renew my Gourmet in the fall. At the
same time I found a bargain rate on Thinking my
subscription was up in December, I renewed by using the Amazon
site. Now I get two copies of the magazine each month.

I scanned the two labels below. Please extend my subscription
rather than send me duplicates. I would like the extension to include
the four months of duplication which I did not ask for and which I
have paid for thinking I would get one magazine each month.

I love Gourmet and look forward to receiving it for the length of time
I have paid for through the renewal on Amazon.

Notice how the assertive statements are made as "I" statements. I don't question their intelligence or organization, but I do state what I'd like them to do to fix the problem. I ended positively because I do love Gourmet and want to continue subscribing.

I'll post when I find out how they handle this letter.

1 comment:

Linda T said...

Note: Gourmet's first response was to ignore the pictures of the labels I had sent to them. They sent me an email requesting that I copy the customer id, etc. from the label and send it to them so they could correct the mistake. I was so frustrated with this response (since I had already provided what they requested in a picture) so I didn't respond.

Meanwhile the next month's Gourmet shows up - just one copy and the label has been changed extending my subscription back-dated to February 2008 when this duplication all started.