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Friday, April 18, 2008

Assertive Email about an Internet Purchase

I ordered these wooden boxes from a site on the Internet. In order to build the boxes the dovetails have to fit together. As you can see the sides are cut exactly the same so there is no way for the dovetails to join.

I took these pictures of the problem and sent a letter to the company who sold me the boxes.

Dear XXXX Company,

I received my order this week and was very pleased to get it. I put together four of the medium boxes tonight.

When I got to the fifth box, the dove tails on the short sides and the long sides were cut exactly the same. In other words, they did not complement each other, so the pieces would not fit together. I'm attaching pictures so you can see the problem.

Please replace the box which was cut in error.

Thank you,

Linda T

The best assertive letters are very simple. This email is an example. I state the problem succinctly: "...the dove tails on the short sides and the long sides were cut exactly the same." I attached pictures to clarify any confusion about the facts to which I refer. Finally in a separate stand-alone sentence, I made a simple statement of what I want: "Please replace the box which was cut in error."

If in writing an assertive letter, you fill it full of non-essential detail, the reader is less likely to know what you want and less likely to address your need.

I'll post when I get either a replacement or a reply.
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1 comment:

Linda T said...

The company sent me two new sides for the box last week. They were quite pleasant about it and very helpful. In addition to the email, there was a follow-up phone call from customer service because they wanted to understand exactly what I needed before shipping it.