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Showing posts with label is it worth it?. Show all posts
Showing posts with label is it worth it?. Show all posts

Monday, October 24, 2011

Assertive Letter to Department of Revenue

The various tax collecting agencies can easily send me in an assertive letter writing direction.  This year my correspondence came from the Georgia Department of Revenue.

Their letter, complete with columns of numbers comparing what my tax return said I paid, what they show that they received, and the difference, is designed to demonstrate to me how I have made an egregious accounting error.

My check to them was for $1.00 less than my accountant reported on my tax forms, so rather than confuse the process for next year, I sent $1.00 to the state of Georgia, leaving my overpay from 2010 to apply to 2011.

What I wonder is how they could have $XX,XXX dollars floating around and not recognize an accounting problem on their part?

I feel angry that I have to take my time to ask the bank for a copy of the check front and back (it's done by email but still takes time); that I have to write this letter; and that I have to recognize how poorly accounting may be handled by my state.  However, it will do me no good to be angry in my response to the state.

In many assertive opportunities, it's more important to be assertive respectfully than it is worth it to be angry.

So I wrote them an assertive letter simply reporting the facts to correct their error.  The key word here is SIMPLE - when you are writing government agencies about money, always simply list facts and then what you would like to occur as a result of the facts you are reporting:

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To Whom it My Concern:

I am in receipt of your letter dated 10/17/2011.  Your letter fails to include the taxes I paid on April 15 in anticipation of an extension.  I am enclosing a copy front and back of my check for $XXXXX which was cashed by you on April 25, 2011. 

I apparently owe you $1.00 which I am enclosing a check to cover.

Because my taxes were paid on time and in a timely way with an excess overpaid to apply to next year, I do not owe you the penalty and interest which you have assessed. 

Please find enclosed a check for $1.00 and a copy of my check cashed by you for $XXXXX.

Thank you for clearing up this matter,



Linda D Tillman, PhD
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If you write the IRS or your state department of revenue, you always enclose your SSN, which I did, but that is not apparent in my copy for you of this letter.  Also because I moved in 2011, I put my old and new address below my signature in case that is the source of their error (although my SSN stayed the same????).

Tuesday, May 12, 2009

When Speaking up for Yourself is Not Worth It

Monday I was sitting in the dentist's chair to have a crown done on one of my very back teeth. This is not my idea of a favorite way to spend a morning, but nevertheless, here I am.

The dentist has a new assistant. She introduces herself to me and then proceeds to help the dentist work on my tooth. In the process she has to move behind the dental chair in which I sit over and over. Every time she moves behind me, she brushes into my head and I can feel my hair being pushed into a new and unkempt position.

She never says anything....no "I'm so sorry," no "Oh, did I bump into you. Sorry," no "I'm sure it doesn't feel good for me to keep bumping you. The space is narrow, but I'll try not to hit you the next time I go between the chair and the XXX."

Part of the process even included making a mold of my back tooth using bright blue molding material. After long amounts of numbing, drilling and making a mold of my tooth, the passing back and forth behind my chair was done, but the assistant and I were not finished.

Her next job was to put the temporary crown in place. To do this she used a long instrument to poke around on the tooth. The instrument had a poking part on either end so as she was poking into my back tooth, the other end was jabbing my nostril. I couldn't say anything (cotton all packed in my mouth, numb tongue) so I wiggled around and got my own nose out of the way. She said not a word.

You may be thinking, surely this is the end of the story, but, no. As she is finishing up, she suddenly notices my lip and says as she rubs vigorously on it with a Kleenex, "Oh, there's some molding material on your lip." The molding material was very blue and had been sitting brightly on my lip at least 30 minutes before it caught her eye.

One of my jobs is to teach in the Department of Rehabilitative Medicine at Emory University. I teach the doctoral students in physical therapy how to develop a caring relationship with the patient. I teach them to approach the patient as a person, not the Knee in Room 203.

I don't think this assistant had a course like mine in her training.

I may have to work with her again in three weeks and don't want even worse treatment from her! I'm sure I'll feel like the Crown in Room 2, working with her, whether I speak to the dentist or not. I decided it wasn't worth it on Monday because most of the time my mouth was not functional for speaking, but if she is the assistant when I go back in three weeks, I plan to say something.